Reports to: Executive Director, Davenport House Museum 
FLSA Status: Exempt (Full-Time) 
Location: Savannah, GA (On-site) 
Salary Range: $35,000–$40,000

Position Summary 

The Visitor Services & Site Operations Manager oversees all aspects of daily site operations and the front-of-house guest experience at the Davenport House Museum. This role is ideal for a hospitality, tourism, or cultural operations professional who thrives in dynamic, visitor-facing environments and excels at managing people, logistics, and service standards. 

This position ensures the site is operationally ready, appropriately staffed, safe, and welcoming for all visitors, programs, and special uses of the property. The Manager serves as the central coordinator for staffing and on-site logistics across tours, school visits, public programs, special events, and rentals—ensuring seamless execution and a consistently high-quality guest experience. 

Key Responsibilities 

Visitor Experience & Daily Operations 

• Lead and model exceptional, inclusive guest service and hospitality. 

• Oversee daily front-of-house operations, including admissions, ticketing, visitor flow, and wayfinding. 

• Ensure visitor-facing spaces are clean, safe, accessible, and fully operational prior to opening. 

• Serve as the primary on-site decision-maker for operational, guest service, and visitor experience issues. 

Staff Supervision, Scheduling & Resource Allocation 

• Recruit, train, schedule, supervise, and evaluate Museum Assistants, Volunteers, and Docents. 

• Develop and manage weekly and seasonal schedules that balance: 

• Daily site operations 

• Guided tours 

• Public programs and educational activities 

• Special events and rentals 

• Serve as the central point of coordination for allocating staff resources across departments, ensuring service levels are met without compromising daily operations. 

• Work closely with the Director / Manager of Programs, Education & Outreach to: 

• Determine staffing needs for programs and events 

• Assign Museum Assistants and Docents to event and program support roles 

• Ensure staff are briefed on run-of-show details, expectations, and guest flow 

• Maintain clear supervisory structure: 

• Visitor Services oversees hiring, scheduling, performance management, and discipline 

• Programs provide task-level direction during events and activities 

Docent Program Coordination 

• Oversee docent scheduling, communication, and day-to-day coordination. 

• Support training logistics in collaboration with Collections, Programs, and Interpretation staff. 

• Ensure consistency in guest-facing interpretation and service standards. 

• Serve as the primary point of contact for docent availability and assignments. 

Facilities & Site Operations 

• Manage day-to-day facilities and site operations, including: 

• Vendor coordination (plumbing, HVAC, landscaping, custodial, repairs) 

• Monitoring site readiness and functionality 

• Serve as first responder for facilities issues and coordinate escalation as needed. 

• Work in consultation with Preservation leadership when work impacts historic structures or materials. 

Museum Rentals & Site Use 

• Coordinate staffing and on-site logistics for rentals, private events, and special tours. 

• Ensure all site uses align with: 

• Preservation standards 

• Safety and security protocols 

• Guest experience and interpretive goals 

• Serve as the on-site operations lead for rentals and special tours, ensuring smooth execution, staff readiness, and appropriate supervision. 

• Collaborate closely with Development, Programs, and Marketing on donor events, ticketed experiences, and other special uses of the site. 

Safety, Security & Emergency Preparedness 

• Implement and maintain guest safety, emergency response, and security protocols. 

• Ensure all front-of-house staff and docents are trained in emergency procedures. 

• Monitor accessibility needs and coordinate accommodations for visitors and program participants. 

Data, Reporting & Continuous Improvement 

• Track visitation data, staffing usage, and operational trends. 

• Identify opportunities to improve guest flow, staffing efficiency, and service delivery. 

• Provide regular operational updates and recommendations to leadership. 

Cross-Departmental Collaboration 

• Partner closely with: 

• Programs and Education staff to support special programs and public-facing initiatives

• Collections and Exhibitions staff on environmental, object-related, and site-specific considerations

• Development staff to support donor events, cultivation activities, and special experiences

Qualifications 

Education & Experience 

• Bachelor’s degree preferred in Hospitality Management, Tourism Management, Event Management, Arts Administration, Museum Studies, Nonprofit Management, or a related field. 

• Minimum of 3 years’ experience in hospitality, tourism, event operations, visitor services, or front-of-house management. 

• Supervisory or team leadership experience required. 

Skills & Attributes 

• Strong people management, scheduling, and service-oriented leadership skills. 

• Ability to manage competing priorities and make real-time operational decisions. 

• Excellent communication, problem-solving, and guest service skills. 

• Comfort working evenings, weekends, and special events as required. 

• Familiarity with ticketing, scheduling, reservation, or point-of-sale systems. 

To apply, please submit a resume and cover letter to Danielle Hodes at dhodes@davenporthousemuseum.org.